🔊 朗读

“加拿大服务局（Service Canada）的工作人员正在努力工作，尽可能快地向加拿大民众提供护照。与此同时，工作人员也正在竭尽所能，为办理护照过程中的加拿大民众提供更好的服务体验。 

“为了帮助改善服务体验，今天我们已将护照领取服务扩展到加拿大各地的五个新增地点。加拿大国民现在可以在下列护照办事处领取他们的护照： 

• 安大略省宾顿市Brampton 
• 安大略省惠特比市Whitby 
• 魁北克省潘特克莱尔Pointe-Claire 
• 艾伯塔省卡尔加里圣丹斯Calgary Sundance 
• 卑诗省列治文Richmond 

“现在，全国几乎所有专门的护照办事处都提供护照取件服务。除了其他29个护照办事处现有的取护照服务外，加拿大国民可以要求在这5个新地点中的任何一个当面取件。此次增加服务的措施，将使许多需要当面拿护照的国民在离家更近的地方领取护照，而不必前往他们所在地区的其他办公室。开设这些新的取护照地点还将有助于减少大城市其他办事处的排队情况。 

“在我们努力工作减少积压、并将服务标准恢复至正常之时，我们将采取一切措施为加拿大国民提供更好的体验、更容易获得的服务。 

“我将继续确保加拿大服务局不断探索并落实改善服务的解决方案，包括采用新技术使加拿大民众可以更好地了解他们的申请状况。我期待着很快公布关于这些改进的更多细节。 

“我们正在通过勤奋努力工作、创新和奉献来应对这一挑战，我相信我们将继续实现有意义的进步。” 

事实简要 

• 目前加拿大唯一不提供护照取件服务的地点是汉密尔顿东部护照办公室(Hamilton East passport office)，但是汉密尔顿山区护照办公室(Hamilton Mountain passport office)可以提供取件服务。 
• 在7月11日至17日的一周内，加拿大服务局签发了4万8481本护照。 
• 在7月11日至17日的一周内，工作人员加班服务7076小时。 
• 在7月11日至17日的一周内，呼叫中心的平均等待时间为56分钟。 
• 自2022年4月1日以来，加拿大服务局已经签发了60万5440本护照。 

相关链接 

• 加拿大国民的护照和旅行证件 
• 查找加拿大服务局办公室 
• 欢迎使用加拿大电子服务（eServiceCanada）预约工具 – E-service Canada.ca 
• 护照项目数据统计 
• 改进护照流程 
• 加拿大护照项目推特账户 

“Service Canada staff are working hard to provide passports to Canadians as quickly as

possible. At the same time, staff are doing everything they can to give Canadians a

better service experience as they go through the passport process.

“To help improve that service experience, today we have expanded passport pick-up

service to 5 additional locations across Canada. Canadians can now pick up their

passports at the following passport offices:

· Brampton, Ontario

· Whitby, Ontario

· Pointe-Claire, Québec

· Calgary Sundance, Alberta

· Richmond, British Columbia

“Now, nearly all specialized passport offices across the country offer pick-up service. In

addition to the existing pick-up service at 29 other passport offices, Canadians can

request in-person pick-up at any of these 5 new sites. This expansion will allow many

Canadians who need to pick up passports in person to do so closer to their homes,

rather than travel to another office in their area. Opening these new pick-up locations

will also help reduce lineups at other offices in bigger cities.

“As we work to reduce the backlog and bring service standards back to normal, we will

take every measure we can to make the experience better for Canadians, and make our

services more accessible.

“I will continue to ensure that Service Canada is constantly exploring and implementing

solutions to improve service, including new technology to keep Canadians better

informed of the status of their applications. I look forward to sharing more details about

these improvements very soon.

“We are tackling this challenge through hard work, innovation and dedication, and I am

confident we will continue to make meaningful progress.”

Quick Facts

· The only location in Canada that does not offer pickup service is Hamilton East

passport office, however pick-up services are available at the Hamilton Mountain

passport office.

· For the week of July 11 to 17, Service Canada issued 48,481 passports.

· For the week of July 11 to 17, staff worked 7,076 hours of overtime.

· For the week of July 11 to 17, the average call centre wait time was 56 minutes.

· Since April 1, 2022, Service Canada has issued 605,440 passports.

Associated Links

Canadian passports and travel documents

Find a Service Canada Office

Welcome to the eServiceCanada Appointment Booking Tool – E-service Canada.ca

Passport program statistics

Improving passport processing

Canadian passport program on Twitter

From: Employment and Social Development Canada

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