🔊 朗读

 

加拿大服务局继续出台各种新措施，在应对前所未有之需求剧增之时，努力改善护照服务，减少加拿大民众的等候待时间。今年夏天，我们在35个护照办事处中的17个办事处引入的分流机制，在减少排队方面起到重大作用，并重新引导申请人以适当的方式获得服务。电话中心的平均等待时间也有所改善，从4月份最高的108分钟缩减到上周的27分钟。 

8月17日，在三河城(Trois-Rivières)的加拿大服务中心，家庭、儿童及社会发展部长卡瑞纳·古尔德（Karina Gould）宣布确立四个新增的护照领取地点。从即日起，加拿大公民可以在下述加拿大服务中心（Service Canada Centres）申请并领取他们的护照。 

• 魁北克省三河城（Trois-Rivières, Québec） 
• 安大略省苏圣玛丽（Sault Ste. Marie, Ontario） 
• 爱德华王子岛省夏洛特城（Charlottetown, Prince Edward Island） 
• 阿尔伯塔省红鹿市（Red Deer, Alberta） 

除了现有的护照办事处（passport office）提供领取护照服务之外，加拿大人现在可以在以上四个加拿大服务中心（Service Canada Centre）申请并要求当面领取他们的护照。与普通的加拿大服务中心不同，这四个地点提供10天服务，换言之：加拿大公民可以在这四个地点之一提出护照申请，在10个工作日后即可通过邮寄或当面领取的方式得到护照。如果加拿大公民需要在10个工作日以内的时间得到他们的护照，则需要前往办理加快或紧急取件（Express or Urgent pick-up）服务的护照办事处（passport office）。 

扩增领取护照的地点，将使许多需要领取护照的加拿大人能够在离家较近的地方领取护照。加拿大服务局全力致力于为加拿大人提供离居住地50公里以内的护照服务。同时，在未来几周内，将在全国各地增加更多提供某些护照服务的预定外展地点。 

引述 

家庭、儿童及社会发展部长卡瑞纳·古尔德（Karina Gould）： 

“加拿大服务局正在坚持不懈努力工作，确定并实施各种解决方案，不仅要提高护照的交付速度，而且要改善加拿大人的服务体验。我们将继续让所有加拿大人更容易获得我们的服务。” 

事实简要 

• 自2022年4月1日以来，加拿大服务局已签发80万1353本护照。 
• 在8月8日至14日的一周内，加拿大服务局签发了5万2569本护照。 
• 从6月20日那一周开始，在全国17个护照办事处实施了分流措施。 
• 7月25日，加拿大服务局将护照取件服务扩展到另外5个护照办事处：Brampton、Whitby、Pointe-Claire、Calgary Sundance 和 Richmond。 
• 7月29日，加拿大服务局宣布，如果加拿大公民在20个工作日之前已通过邮件完成护照申请，并在未来20个工作日内需要出门旅行，则可到300多个加拿大服务中心中的任何一个中心提出转递申请，以确保他们的护照申请能在旅行前得到及时审理。 

相关链接 

• 加拿大国民的护照和旅行证件 
• 查找您附近的加拿大服务局办事处  
• 欢迎使用加拿大电子服务(eServiceCanada)预约工具 
• 护照服务项目数据统计 
• 改善护照流程 
• 加拿大护照服务项目推特账号 

Service Canada continues to introduce a variety of new measures to improve passport

service delivery and decrease wait times for Canadians as it works through

unprecedented demands. The triage system introduced this summer in 17 of our 35

passport offices has made a significant impact in reducing lineups and redirecting

Canadians to the appropriate means to access service. The average wait time at call

centres has also improved, going from a peak of 108 minutes in April to 27 minutes last

week.

Today, at the Trois-Rivières Service Canada Centre, Minister of Families, Children and

Social Development, Karina Gould, announced the designation of four additional

passport pick-up locations across the country. Effective immediately, Canadians can

now apply for and pick up their passport at the following Service Canada Centres:

· Trois-Rivières, Québec

· Sault Ste. Marie, Ontario

· Charlottetown, Prince Edward Island

· Red Deer, Alberta

In addition to the existing passport offices offering pick-up service, Canadians can now

both apply and request in-person pick-up of their passport at these four Service Canada

Centres. Unlike the regular Service Canada Centres, these four locations offer 10-day

service, which means that Canadians can apply for a passport in one of those four

locations and the passport will be available after 10 business days, either by mail or in

person pick-up. If Canadians need their passport in less than 10 business days, they

will need to visit a passport office that offers Express or Urgent pick-up service.

The expansion of pick-up sites will allow many Canadians who need to pick up

passports to do so closer to their homes. Service Canada is fully committed to providing

passport services within 50km of the home of Canadians. Also, more scheduled

outreach sites that will provide certain passport services will be added in the coming

weeks across the country.

Quotes

“Service Canada is working tirelessly to identify and implement solutions that not only

improve the speedy delivery of passports, but also improve the service experience for

Canadians. We will continue to make our services more accessible for all Canadians.”

– Karina Gould, Minister of Families, Children and Social Development

Quick facts

· Since April 1, 2022, Service Canada has issued 801,353 passports.

· For the week of August 8 to 14, Service Canada has issued 52,569 passports.

· Started in the week of June 20, triage measures were implemented in 17

passport offices across the country.

· On July 25, Service Canada expanded the passport pick-up service to 5

additional passport offices: Brampton, Whitby, Pointe-Claire, Calgary Sundance

and Richmond.

· On July 29, Service Canada announced that Canadians who provided a duly

completed application by mail more than 20 business days ago, and are

travelling within the next 20 business days, can visit any of over 300 Service

Canada Centers to make a transfer request to ensure their application is

processed in time for their travel.

Associated links

· Canadian passports and travel documents

· Find a Service Canada Office

· Welcome to the eServiceCanada Appointment Booking Tool

· Passport program statistics

· Improving passport processing

· Canadian passport program on Twitter

From: Employment and Social Development Canada

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