🔊 朗读

 

8月12日，联邦交通部长艾诚致（Omar Alghabra）阁下、公共安全部长马守诺（Marco Mendicino）阁下、卫生部长杜克洛（Jean-Yves Duclos）阁下、以及旅游部长兼财政部副部长布瓦索诺（Randy Boissonnault）阁下共同发布信息，通报为缓解加拿大机场的拥堵、减少等候时间和延误以及帮助保障客流畅通等方面所采取的行动。 

航空旅客的权益 

因航班延误或取消而让旅客睡在机场的地板上的做法是绝对不能接受的。为了保护旅客权益，加拿大交通运输署（Canadian Transportation Agency，CTA）已有相关规定，CTA是加拿大国家运输体系中独立的、具有准司法性质的仲裁和监管机构。 

加拿大联邦政府强烈鼓励加拿大人在乘飞机旅行时了解在《航空乘客保护条例》之下他们应有的权利。在旅行的每个环节中，乘客应该记录下任何发生的事件，因为他们可能有资格获得赔偿。 

在最近的一项裁决中，CTA裁定，某次航班的取消原因是由于机组人员短缺，这属于航空公司的控制范围之内，因此旅客有资格获得赔偿。各家航空公司必须遵循《航空旅客保护条例》的要求。否则，他们将受到CTA可能的执法行动的影响。 

除了目前法规已经有针对因人员短缺原因而取消和延误航班的规定外，2022年9月8日生效的新规定将针对未来因航空公司无法控制的原因而取消的航班，包括重大天气事件、疫情大流行、以及航空公司不可能在合理时间范围内完成旅客行程的情况。 

增加安全检查和海关审理人员 

自今年4月以来，全加拿大已经增聘了1600多名加拿大航空运输安全局（CATSA）安检人员。 

目前，我们继续努力在所有机场增加安检人员的数量，包括蒙特利尔-特鲁多国际机场和卡尔加里国际机场等。 

简化多伦多皮尔逊国际机场的海关手续 

为了进一步方便入境并加快旅客的处理流程，多伦多皮尔逊国际机场新增了12个电子闸门（eGate）和30个自助通关柜台（PIKs）。 

多伦多皮尔逊国际机场的飞机滞留数量大幅减少，部分原因是加拿大边境服务局不断努力减少边境处理等待时间。此外，上周有近150万旅客成功使用了ArriveCAN应用程序。 

与业界伙伴合作，寻找解决方案 

最近几周，艾诚致（Alghabra）部长会见了全国各地多家航空公司以及各种规模的机场的高层主管，确保各方持续的合作和延续的行动，以帮助进一步减少延误，确保旅客能够有效地到达目的地。类似的会议还将在未来几周继续进行。 

加拿大交通部官员继续和加拿大航空运输安全局（CATSA）、加拿大公共卫生局（PHAC）、加拿大边境服务局（CBSA）和加拿大空管导航（NAV CANADA）一起，与机场和航空公司举行定期会议，寻找解决方案，应对影响旅行的拥堵问题。 

改善ArriveCAN 

加拿大政府将继续对ArriveCAN进行改进，以便旅行者更快捷、更方便使用。 

• 经多伦多皮尔逊、温哥华或蒙特利尔特鲁多国际机场入境的旅客可以使用ArriveCAN中的“CBSA提前申报”( Advance CBSA Declaration)可选功能，在抵达前提交海关和移民申报，从而节省时间。 
• 多伦多皮尔逊机场和温哥华机场的早期使用数据表明，使用“CBSA提前申报”可选功能可将旅客停留在自助通关柜台的时间减少大约三分之一。 
• 在未来数月内，这个可选功能也将提供给抵达卡尔加里、埃德蒙顿、温尼伯、多伦多市比利·毕晓普、渥太华、魁北克城和哈利法克斯国际机场的旅行者。 

相关链接 

• 信息示意图 - 加拿大航空运输业的复苏 

The Minister of Transport, the Honourable Omar Alghabra, the Minister of Public Safety,

the Honourable Marco Mendicino, the Minister of Health, the Honourable Jean-Yves

Duclos, and the Minister of Tourism and Associate Minister of Finance, the Honourable

Randy Boissonnault, issued this update today on the actions being taken to ease

congestion at Canada’s airports, reduce wait times and delays and help keep travellers

moving.

Rights of air travellers

It is never acceptable to make passengers sleep on the floor of an airport as a result of

a delayed or cancelled flight. To protect travellers, there are regulations in place from

the Canadian Transportation Agency (CTA), which is the independent, quasi-judicial

tribunal and regulator of Canada’s national transportation system.

The Government of Canada strongly encourages Canadians to know their rights when

they travel by air under the Air Passenger Protection Regulations. Through each part of

their travel journey, passengers should document any incidents that occur as they may

be eligible for compensation.

In a recent ruling, the CTA found that the cancellation of a traveller’s flight, which was

due to a crew shortage, was within the airline’s control, and therefore eligible for

compensation. Airlines must follow the requirements of the Air Passenger Protection

Regulations. Otherwise, they will be subject to potential enforcement action by the

CTA.

In addition to the current regulations that already apply to cancellations and delays due

to staff shortages, new regulations taking effect on September 8, 2022, will apply to

future flights that are cancelled for reasons outside an air carrier’s control, including

major weather events, a pandemic, as well as situations where it is not possible for the

carrier to complete the passenger’s itinerary within a reasonable timeframe.

Increasing staffing for security screening and customs processing

Since April, more than 1,600 CATSA screening officers have been hired across Canada.Efforts to increase screening officer staff levels at all airports continue, including at

Montréal-Trudeau International Airport and Calgary International Airport.

Streamlining customs processing at Toronto Pearson International Airport

To further facilitate entry and expedite traveller processing, there are now 12 eGates

and 30 new primary inspection kiosks (PIKs) at Toronto Pearson International Airport.

There has been a significant decrease in the number of aircraft holds at Toronto

Pearson International Airport, in part due to the Canada Border Services Agency’s

continuous efforts to reduce border processing wait times. Further, nearly 1.5 million

travellers successfully used the ArriveCAN application last week.

Collaborating with industry partners to find solutions

In recent weeks, Minister Alghabra has met with senior leadership of several airlines

and airports of all sizes across the country to ensure ongoing collaboration and

continued action that will help further reduce delays and ensure travellers can efficiently

get to their destination. Similar meetings will continue over the coming weeks.

Officials at Transport Canada also meet regularly with airports and airlines alongside

the Canadian Air Transport Security Authority (CATSA), the Public Health Agency of

Canada (PHAC), the CBSA and NAV CANADA to find solutions and address

congestion issues affecting travel.

Improving ArriveCAN

The Government of Canada continues to make improvements to ArriveCAN so it is

faster and easier for travellers to use.

· Travellers arriving at Toronto Pearson, Vancouver or Montréal-Trudeau

international airports can save time by using the optional Advance CBSA

Declaration feature in ArriveCAN to submit their customs and immigration

declaration in advance of arrival.

· Early usage data from Toronto Pearson and Vancouver airports indicates that

using the optional Advance CBSA Declaration cuts the amount of time a traveller

spends at a kiosk by roughly one third.

· In the coming months, the optional feature will also become available to travellers

arriving at the Calgary, Edmonton, Winnipeg, Billy Bishop Toronto City, Ottawa,

Québec City and Halifax international airports.

Associated link

· Infographic – Recovery of Air Transportation in Canada

From: Transport Canada